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During my first week on the job in our family business, my father taught me a lesson I never learned at Northwestern’s Kellogg School of Management.

I had just received my MBA and was proud of that accomplishment. I immediately started work as the family company’s cost accountant and was ready to set the world — and Bigelow Tea— on fire with my bold ideas and innovative concepts.
On our first PC, I was putting together the company’s first bills of material, and I couldn’t wait to show the CEO — my father, David — what I had accomplished.
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