Bigelow® Header logo Bigelow® Header logo For Mobile view

Your complete satisfaction with your Bigelow Tea Web shopping experience means everything to us. To make the ordering process as convenient as possible, we have included a section of helpful information containing frequently asked questions (FAQ's), information on returns and exchanges as well as shipping rates and how to order gifts and international orders.

If for any reason your order does not meet your expectations, we will be happy to replace it or refund you promptly. Simply return the merchandise to us within 30 days of receipt. Please see below for more information on returns and exchanges.

If you have any questions about your order or our service, please call the R.C. Bigelow Customer Service Department toll free at (888) 244-3569. We will be happy to assist you.

Frequently Asked Questions

Look here for answers concerning the different types of tea, kosher and decaffeination questions, and other frequently asked question (FAQ).

Look here for questions ordering teas and gifts, order status or our return policy.

Order / Product Inquiry

If after looking through the FAQ you still have questions concerning your order or a particular product - please feel free to contact us.

Prices / Gift Selections

Prices are subject to change. Gift set selections may vary. While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if any error occurs. We reserve the right to substitute any products with one of equal or greater value.

Shipping & Handling Information

Information and rates on regular and express shipping.

Returns and Exchanges

If you need to return or exchange an item, please call (888)244-3569 Mon- Fri 9am -5pm (EST) .

International Orders

We can help you get your order anywhere in the world. Please read these suggestions to expedite your order.

In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, buy products, see personalized content. It is recommended that you allow all cookies.
You can review our PRIVACY AND SECURITY